Infobip’s partnership with Hagens allows HM Engenharia to digitize its enterprise mannequin and embed agility and personalization all through the client journey, enhancing the actual property buyer expertise
VODNJAN, Croatia, March 28, 2023–(BUSINESS WIRE)–World cloud communications platform Infobip has partnered with digital transformation specialists Hagens to assist development firm HM Engenharia to supply a greater buyer expertise, scale back prices, and increase gross sales by digitizing its enterprise mannequin.
The partnership between Infobip and Hagens has enabled HM Engenharia to extend its buyer lead conversion by 4.2 occasions, permitting the agency to succeed in its 12-month gross sales goal in simply 9 months. Furthermore, HM Engenharia can now higher determine a prospect’s purchaser persona. This has enabled the development agency to cut back gross sales prices by 51% and reduce negotiation time from 36 days down to simply seven.
Established greater than 40 years in the past, HM Engenharia has constructed greater than 100,000 homes all through Brazil. Nevertheless, the agency wished to embed digital transformation all through its enterprise to raised serve its clients whereas enhancing efficiency. HM Engenharia requested Hagens to assist it reposition the agency, digitize its enterprise mannequin and finally increase buyer loyalty.
Hagens started by repositioning HM Engenharia from a enterprise that designs and builds houses to an admired model that stands by its buyer’s aspect for residence constructing. Subsequent, Hagens drew on Infobip’s world cloud communications platform to enhance and personalize the journey for HM Engenharia’s clients. The agency embedded omnichannel communications platforms alongside enhancing buyer understanding and bringing a brand new stage of automation, pace and availability to HM Engenharia’s customer support.
Via its partnership with Infobip, Hagens deployed a number of Infobip options like Solutions (Infobip’s chatbot answer, alongside integrating WhatsApp), Moments (Infobip buyer engagement hub) and Individuals (the Buyer Information Platform) to attach all touchpoints to unlock an entire image of HM Engenharia’s clients and prospects and personalize their expertise.
By doing this, HM Engenharia’s improved the client journey, making it extra handy and seamless. HM Engenharia supplied extra buyer assist providers to assist the homebuyers total buy journey, enhancing buyer loyalty and boosting its income.
As well as, Hagens constructed HM Engenharia a brand new platform for its householders to raised join them to the providers they could want, making a group and unlocking new and extra income streams. The platform now has greater than 30,000 customers, and Hagens and HM Engenharia purpose to extend this to greater than 100,000 within the subsequent 4 years.
Leo Del Castillo, companion and co-founder of Hagens, mentioned: “Via our partnership with Infobip, we have been capable of digitize HM Engenharia’s enterprise. Now HM Engenharia’s clients and prospects can get the data they want once they want it and on the channel they like. Furthermore, by our digital transformation, HM Engenharia can higher perceive its clients and prospects, present a extra handy and private expertise, and enhance enterprise efficiency by lowering prices and time to gross sales whereas boosting conversions. Along with digitizing HM Engenharia’s enterprise mannequin, we constructed a brand new ecosystem, encompassing the corporate, its householders, and the broader group, serving to create loyalty for all. We noticed this chance given the connection between a house purchaser and the development firm usually lasts not less than ten years, if not longer.”
Vivian Jones, Vice-President of Infobip for Latin America, mentioned: “Via our partnership with Hagens, we have been capable of assist HM Engenharia embed agility and personalization within the buyer journey and create extra significant relationships with its clients. From enhancing and automating its customer support, to end-to-end buyer journey transformation, we’ve the capabilities and scale to assist at each stage. We offer a one-stop store for no-code entry to world omnichannel communications and digital interactions, eradicating the necessity for a number of platforms or items of software program. That’s the reason we’re the one cloud communications platform for each platform, as this undertaking with Hagens and HM Engenharia demonstrates.”
Infobip is a world cloud communications platform that permits companies to construct related experiences throughout all phases of the client journey. Accessed by a single platform, Infobip’s omnichannel engagement, identification, person authentication and make contact with centre options assist companies and companions overcome the complexity of shopper communications to develop enterprise and enhance loyalty. With over a decade of business expertise, Infobip has expanded to 70+ places of work globally. It provides natively constructed expertise with the capability to succeed in over seven billion cell gadgets and ‘issues’ in 6 continents related to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.
Latest award wins embrace:
Infobip named a frontrunner within the CPaaS Leaderboard, Juniper Analysis (February 2023)
Infobip named a frontrunner within the CCaaS Leaderboard, Juniper Analysis (Aug 2022)
Omdia Ranks Infobip as Chief in CPaaS Universe Report (Could 2022)
Ranked the main service supplier in CPaaS by Juniper Analysis in its new Competitor Leaderboard CPaaS Distributors (October 2021)
Infobip named a Chief within the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Evaluation (doc #US46746221, Could 2021)
Greatest A2P SMS supplier for the fourth 12 months operating by cell operators and enterprises in ROCCO’s annual Messaging Vendor Benchmarking Report
Greatest CPaaS Supplier of the Yr, Greatest RCS Supplier of the Yr, and Mover & Shaker in Telco Innovation on the 2021 Juniper Digital Awards
Hagens is a home of artistic individuals targeted on the event of digital transformation, innovation and advertising and marketing initiatives based mostly on expertise and information science and is led, since 2018, by companions José Alves Neto, Clauber Scarparo and Leo Del Castillo. Based mostly on the pillars of human expertise, focused communication and fixed measurement and information evaluation, Hagens works with agile inside processes, which assure supply in a deliberate and quick manner, working with a 360º concentrate on the particular wants of every shopper in all its pillars of motion.
The corporate now has greater than 150 workers, divided into full service, creation, expertise, operation, efficiency and information science groups, and has a expertise space and studio with modifying islands with nice capability for audiovisual and social media manufacturing.
It’s a firm that goals at digital transformation and boasts initiatives designed for essential manufacturers within the nation, similar to Selmi (manufacturers Galo, Renata and Todeschini), Banco Safra, 99Taxi, Óticas Carol, The Fini Firm (manufacturers Fini and Dr. Good), Supermarkets São Vicente, Vera Cruz Hospital, Lote5, Disensa, 3M, Viação Águia Branca, Pet 2 Pet and Squad.
Hagens can also be the creator of the Black Rabbit platform (which lets you create greater than a thousand variations of photos and texts in lower than an hour), the White Robotic app (synthetic intelligence targeted on capturing and managing relationships and customer support).
View supply model on businesswire.com: https://www.businesswire.com/information/residence/20230329005072/en/
PR & Communications Lead | Americas